Penna requests, chases and organizes medical records and bills, so your team doesn't have to.

With your client's signed HIPAA authorization naming your firm and Penna. We send each request, follow up on a set schedule and log every contact. Providers release records on a valid authorization, and state law caps what they can charge. In a filed case we can also handle requests for production to non-parties, under your attorney's direction.

Providers send them back by fax, secure email, their release portal or mail. We log each one against its request and file it to your case, so every record and every provider conversation sits in one place.

We do. Our coordinator files everything that comes back from providers. If you already have records, send them to us and we file them too.

It is the Penna Portal. Until it opens to clients, we deliver through a secure shared folder for your firm in Google Workspace, covered by a business associate agreement with Google. When it opens, each firm gets its own login and sees only its own cases, and every view and download is logged.

Personal injury firms, under each firm's attorneys. We are independent: we don't refer cases or patients, take no payments from medical providers, and don't give legal advice. We name a client only with that client's permission.

We cap the active cases each coordinator carries and add people before we take on more work, not after. If your volume grows past our largest plan, we agree a volume schedule with you in advance, so turnaround holds.

Each person is their own case, with their own authorization, records and chronology. Shared documents like the crash report are gathered once and filed to each claimant's case, but one person's medical records never appear in another's. Pricing is per claimant.

• A heavy case, with 12 or more providers or 500 or more pages, counts as two.
• Unused cases roll over one month.
• Extra cases in a month cost 1.2 times your plan's per-case rate: $540 on Starter, $480 on Standard, $420 on Firm. If you go over two months running, we offer the plan that fits.
• A case is one person: one claimant, one patient account or one customer's claim. There is no shared-accident discount.
• Plan fees are billed monthly in advance by automatic payment. Plans run month to month, and either side can cancel on written notice.
• We pay provider copying fees up front and invoice them at cost, due within 30 days and never tied to the outcome of a case. Any single request over $250 waits for your written approval.
• More than 12 cases a month is a volume agreement: at least 20 cases a month over 6 months, from $350 a case, once we confirm capacity.
• The free trial is not part of any plan and does not start your first month.

• Give legal advice
• Negotiate liens, reductions or claims, or argue a case to an adjuster
• Contact patients for collection
• Refer patients or cases, or accept payment from medical providers or anyone else for a referral
• Tie any fee to the outcome of a case
• Work for both sides of the same person's claim

Yes. Start with the example chronology, built entirely from synthetic records. A free trial on one of your own closed cases, one per client, runs after you sign our services agreement and its confidentiality and data protection terms. Please don't send records, redacted or not, before then.